Support & Answers

Frequently Asked Questions

Answers to the questions we hear most — from quoting and file formats to 3D scanning, materials and confidentiality. Can't find what you need? Our technical team is one call away.

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3D Prototyping FAQs

Everything you need to know before sending us your project.

We accept STL, STEP, STP, OBJ, IGES, and 3MF. STL is preferred for most processes. If your file is in another format, upload what you have and our engineering team will assess it.

Standard lead times depend on the technology, part complexity, and production method. They range from 3–5 business days for prototypes to 8–10 weeks for injection-moulded parts. Accurate lead times are provided with every quote.

Build envelopes vary by system: SLA up to 800×800×550mm; SLS up to 360×360×420mm; MJF up to 380×380×280mm; SLM up to 450×450×500mm; FDM up to 1000×1000×1000mm. Oversized parts can be split and bonded — contact us for a feasibility review.

There is no minimum order quantity. We regularly produce single prototypes through to production runs of thousands of parts. Pricing scales with volume — ask us for a batch quote.

Yes. We offer media blasting, dyeing, priming, painting, sanding, vapour smoothing, and custom colour matching. All post-processing is handled in-house to maintain full quality control and traceability.

Absolutely. All client files and intellectual property are treated as strictly confidential. We are happy to sign a mutual NDA before receiving your files — just ask.

Yes. We ship to all states and territories across Australia with same-day dispatch for completed orders.

Compress your files into a single .zip folder and attach the zip when you upload. That keeps everything together and uploads in one go. STL, STEP, OBJ, 3MF and IGES files are all accepted inside the zip.

Have a question that isn't listed here?

Talk to our qualified technical team. Don't choose purely on cost — not all prototypes are the same, and quality should be paramount.

Call (07) 3262 9283

Australia’s production-grade 3D printing and manufacturing bureau. From concept to production — one team, one NDA. Delivering nationwide since 2008.

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